Art. 1 General provisions

At mchemus.bg , we are committed to ensuring the privacy and protection of your personal data as the Data Controller of the personal data you provide to us.

This Policy explains when and why we collect personal information (“personal information” and “personal data” are used as identical terms in this Policy) about people who visit our site and use our services, how we use it, the conditions under which we may disclose it to others, and how we protect it.

We may change this Policy at certain times, so please make sure you are familiar with the current Privacy Policy. By using our site and the services provided through it, you agree to be bound by this policy.

Any questions regarding this Policy may be sent to e-mail: office@mchemus.bg

Art. 2 About us

We are mchemus.bg, and we provide services, products or general information about our subject matter.

Our management address гр. София, р-н Лозенец, бул. “Черни връх” 23, вх. Г, ет. 1. When we use “we” and “us” and verbs in this form in the text below, we mean mchemus.bg

Art. 3 How we collect personal information from you

We receive information about you when you use our website mchemus.bg, for example when you send an enquiry to receive an offer/information, or in the process of requesting, ordering and using the services provided on the website.

Article 4 What kind of personal information we collect

We only collect basic personal data about you that does not include special categories of personal data (“sensitive data”). The personal information we collect may include your name, address, e-mail address, telephone number, other information required by the Accountancy Act and other laws, and information about which pages were visited and when.

Article 5 Why we need your data

We need to know your personal data in order to provide you with the services offered through this website, within the framework of a contract between us in connection with their provision, and information that you have requested or for which you have expressly agreed. We will not collect any personal data that we do not need for the above purposes.

Art. 6 How your information is used

We may use your information to:

  • We provide the services you have requested, including processing your orders and fulfilling our obligations arising from the contractual relationship between us;
  • We provide new information directly related to services you have requested;
  • Respond to enquiries and provide you with the information you have requested, including help to resolve issues arising in connection with your enquiries;
  • We use re-marketing through trusted sites including Google AdWords and Facebook;
  • We are looking for your views or comments on the services and products/training we provide;
  • We perform statistical and other analyses to improve our services;
  • Ensure that your interests are safeguarded in connection with your use of our site or services;
  • We inform you of changes to our terms and conditions, privacy policy or services.

Art. 7 How long we keep your information

We keep your personal data only to the extent and for as long as it is necessary for the relevant activity for which it was provided or as provided for in a contract between us, subject to the requirements and time limits for this provided for in the Accounting Act, tax laws and other applicable regulations in force in the Republic of Bulgaria.

The data that you have provided for use for marketing purposes will be retained until you notify us that you no longer wish to receive relevant information from us.

Once the purposes of processing your personal data have been achieved, we destroy them.

Article 8 Who has access to your information

We will not sell, rent, or share your information with any third parties for marketing purposes.

We may pass your information to third party service providers, contractors and other related organisations for the sole purpose of carrying out tasks and providing services to you on our behalf.

However, when we use third-party service providers, we only disclose the personal information that is necessary to provide the service, and we have a contract with the third party that requires them to keep your information secure and not use it for their own direct marketing purposes.

We will not provide your information to third parties for their marketing purposes unless you have requested it or it is required by law, court order or to prevent fraud or other crime.

We work with various third party service providers to provide you with quality and reliable services. When you enquire about or purchase any of these services, the relevant third party service provider will use your data to provide you with information and to fulfil its obligations arising in this respect under contracts with them. In some cases they will act as the data controller of your information, and we therefore recommend that you read their Privacy Policy. These third party service providers will share your information with us, and we will use it in accordance with this Privacy Policy.

Provision of your data to public authorities may only take place in the cases provided for by law and to the extent not exceeding the purposes for which they were requested.

The Data Protection Commission exercises statutory control over the processing of personal data and we provide full access to the personal data records we keep under the statutory conditions for doing so.

Art. 9 Where we process your data

All personal data we process is processed in Bulgaria, but for hosting and maintenance purposes this information is located in Bulgaria. Third parties do not have access to your personal data except where required by law.

Art.10 In which cases we will contact you

You have a choice whether or not to receive information from us.

We may contact you freely when and as necessary to perform the services you have requested, the obligations under a contract between us, to provide new information directly related to services you have requested, in response to your inquiry, for the purpose of preserving your interests in connection with your use of our site or services, or based on a legal requirement. We have the right to send you an email newsletter about news from the website to which you have subscribed with your email address.

We will not contact you for marketing purposes by e-mail, telephone, text message or post unless you have given us your prior express consent or the communication is directly related to you and complies with the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679),

Art.11 How you can access, correct or delete your personal data

You have the right at any time to request from us:

  • access to your personal data collected in the process of providing and using the Services, including: confirmation of whether we are processing your personal data, what categories of personal data it is, the purposes of that processing, and the recipients to whom the data is disclosed, as well as a notice with a copy of your personal data being processed and its source;
  • correcting information you have requested from us where it has become incorrect or out of date, e.g. your email address, and any other information;
  • deletion or blocking of your personal data where the processing does not comply with the requirements of the Personal Data Protection Act or the General Data Protection Regulation (Regulation (EU) 2016/679);
  • notification of such rectification, erasure or blocking to the third parties to whom your personal data has been disclosed, unless this is impossible or involves excessive effort.

The action you wish to take to access, rectify, erase or block personal data shall only be taken in respect of your personal data. It is free of charge.

In order to request access, rectification, erasure or blocking of your personal data that we process, you need to send us a written request that contains:

1. name, address and other identifying data of the natural person concerned;

2. a description of the request;

3. preferred form for providing the information referred to in Art. 28, par. 1;

4. signature, date of application and address for correspondence.

5. notarized power of attorney, when submitted by an authorized person. The application may also be signed with an electronic signature.

The application should be sent to: office@mchemus.bg

We will comply with your request for access, correction, deletion or blocking within 14 days, subject to the legal requirements and exceptions in this respect.

You will be notified of the decision to carry out the requested action or the refusal to do so as required by law. Notification of this will be sent to you by post with a return receipt or can be obtained in person against signature.

Article 12 How you can object to or complain about the processing of personal data

In the cases provided by law, you have the right to:

  • object to us processing your personal data where there is a legal basis for doing so; where the objection is justified, the personal data of the individual concerned may no longer be processed;
  • object to the processing of your personal data for direct marketing purposes;
  • be notified before your personal data is first disclosed to third parties or used on your behalf for the purposes referred to in the preceding paragraph of this Article, and given the opportunity to object to such disclosure or use.

If you wish to make any complaint about the way your data is processed, you can contact us at office@mchemus.bg. If you are not satisfied with our response or do not believe that we are processing your data in a lawful manner, you may contact the competent authority for the protection of personal data – the Commission for Personal Data Protection.

Address. Address: 1592 Sofia Blvd. “Prof. Tsvetan Lazarov” № 2

Tel: 02/915 35 18, 02/915 35 15, 02/915 35 19, fax: 02/915 35 25

E-mail: kzld@cpdp.bg

Website: www.cpdp.bg

Article 13 Security measures available to protect your information from loss, misuse or alteration

When you give us personal information, we take steps to ensure that it is handled securely. The website mchemus.bg uses a secure communication protocol SSL certificate. HTTPS authenticates the site and the corresponding web server to which it is uploaded. It also bi-directionally encrypts the connection between the client and server, which provides protection against eavesdropping, tampering or forging of message content. In practice, this provides ample assurance that the user is connecting to the correct site (and not a fake copy), as well as ensuring that the content of messages between the user and the site cannot be read or tampered with by third parties. Additional information about HTTPS(https://bg.wikipedia.org/wiki/HTTPS).

Non-sensitive information (your email address, etc.) is routinely transmitted over the Internet, and for this 100% security can never be guaranteed. In this regard, while we strive to protect your information, we cannot guarantee the security of any information you send us, and you do so at your own risk. Once we receive your information, we make every effort to ensure its security on our systems.

Art.14 Profiling

We will not use automated decision making or profiling.

Art. 15 Use of cookies

Like many other websites, ours uses cookies. “Cookies are small discrete packets of information sent by an organisation to your computer to recognise you when you visit. They collect statistics about your browser actions. This allows us to track user traffic patterns as well as develop statistical analytics on service usage, such as time spent on the web site and the pages that are visited most frequently. Cookies do not identify you as an individual, and aggregated statistics do not include personal information. Cookies help us improve the website and provide a better personalised service.

By agreeing to use this site and its services, you consent to the use of cookies, including Google Analytics cookies.

If you prefer not to receive cookies while browsing the Website or via HTML formatted emails, you may opt-out. For this purpose, you can set your internet browser to warn you before accepting a cookie or to refuse cookies when alerted to their presence. You can usually find these settings in the ‘Options’ or ‘Preferences’ menu of your browser. To be aware of these settings, and for more detailed information, you can use the ‘Help’ button in your browser menus.

Article 16 Links to other websites

Our website may contain links to other websites operated by other organisations. This privacy policy only applies to our site, so we encourage you to read the privacy statements of other web sites you visit. We are not responsible for the security policies of other web sites, even if you use links from our site to reach them.

Further, if you have come to our web site through a third party’s site, we cannot be responsible for the privacy policies and practices of the owners and administrators of that third party’s site, and we encourage you to check its Privacy Policy.

Art. 17 Transfer of personal information outside Europe

As part of the services we provide to you, the information you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws as Bulgaria. By providing your personal data, you consent to this transfer, storage, or processing. If we transfer your information outside the EU in this way, we will take appropriate security measures to ensure that your personal information is protected in accordance with this Privacy Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide these services to you.

Article 18 Revision of this Policy

We review this Policy regularly to ensure quality and lawful protection of your personal data. This Policy was last updated in March 2018 and complies with the General Data Protection Regulation (Regulation (EU) 2016/679).